Shipping policy

Shipping Policy

Last Updated: October 15, 2026

United Jewel is operated by NEXUS COMMERCE CORPORATION, a U.S. corporation. U.S. orders ship from our fulfillment operation in Brooklyn, New York.

1. ORDER PROCESSING

Please allow 1–2 business days for order processing and packaging before dispatch.

2. USA SHIPPING

We offer free standard shipping on all U.S. orders — no minimum, no conditions.

- Shipping Method: Standard shipping
- Estimated Transit Time: 2–4 business days after dispatch

Estimated total delivery time: 3–6 business days from order placement, including processing. Business days exclude weekends and public holidays. Delivery estimates are not guarantees and may be affected by carrier delays.

3. ORDER TRACKING

Once your order has been dispatched, you will receive an email containing your tracking number. Please allow 24–48 hours for tracking updates to appear in the courier's system. Customers are responsible for monitoring tracking and contacting the local courier if a delivery attempt is missed.

4. CUSTOMS & DUTIES

For U.S. Customers: All orders ship domestically within the United States. No customs duties apply.

5. LOST OR DELAYED PACKAGES

If your package exceeds the estimated delivery time significantly or if tracking has stalled:

- Check with your local post office or courier first.
- If they cannot locate it, please contact us at hello@unitedjewel.net.

We will assist you in resolving the issue. Please note that we cannot issue a replacement or refund for items marked as "Lost" until the courier investigation is concluded or the item is returned to us.

Have Questions?

Contact our team at: hello@unitedjewel.net
Phone: +1 (347) 208-5156

United Jewel / NEXUS COMMERCE CORPORATION