Return Policy

Effective Date: August 17, 2026

This policy applies to orders placed after it was published on August 17, 2026. Orders placed before publication remain subject to the return policy displayed at the time of purchase.

1. 14-DAY RETURN REQUEST WINDOW

You may request a return within 14 calendar days after confirmed delivery of your order. Return requests submitted after this period will not be accepted.

A return authorization must be obtained from United Jewel before shipping any item. Unauthorized returns may be refused.

2. STRICT UNUSED-CONDITION REQUIREMENT

To qualify for a return, the timepiece must be completely unused and in exactly the same condition in which it was delivered.

The item must not have been:

  • Worn or tried on
  • Sized, adjusted, altered, engraved, or modified
  • Used in any manner
  • Damaged, scratched, marked, or exposed to fragrance, moisture, or other contaminants
  • Returned with any protective film, tag, sticker, or authenticity seal removed or tampered with

Steel bracelets must not have been resized and no links may have been removed. Leather straps must show no creasing, fastening marks, or signs of contact with the wrist.

The original box, manuals, authenticity certificate, warranty materials, accessories, tools, protective materials, and all bracelet links must be included.

The customer may visually inspect the product after delivery, but wearing, trying on, sizing, or otherwise using the product makes it ineligible for return.

3. HOW TO REQUEST A RETURN

Email hello@unitedjewel.net within 14 calendar days of delivery and include:

  • Your order number
  • The email address used for the order
  • The reason for the return
  • Current photographs of the product, seals, protective films, packaging, and included accessories

If the request is preliminarily approved, we will issue return instructions. The authorized return must be shipped within 7 calendar days after approval.

4. INSPECTION AND REFUND APPROVAL

All returns are inspected after arrival.

A refund is issued only if United Jewel confirms that every eligibility condition has been satisfied. Approval of a return request or issuance of return instructions does not guarantee a refund.

Eligible refunds are issued to the original payment method. Please allow 5–10 business days after approval for the payment provider or bank to post the credit.

Returns that show evidence of wear, fitting, use, alteration, resizing, removed seals, missing components, or damage will be rejected and returned to the customer at the customer’s expense.

No restocking fee is charged for a return that fully satisfies this policy. Ineligible products are not accepted for a partial refund.

5. RETURN SHIPPING

For non-defective returns, the customer is responsible for tracked and insured return shipping. Any outbound shipping charge separately paid at checkout is non-refundable.

United Jewel is not responsible for return packages lost or damaged in transit.

6. DAMAGED, INCORRECT, OR DEFECTIVE PRODUCTS

Visible shipping damage, cosmetic defects, or receipt of an incorrect product must be reported within 48 hours of delivery with photographs.

If the claim is verified, United Jewel will provide appropriate return instructions and may offer repair, replacement, exchange, or refund as appropriate and as required by applicable law.

Mechanical or manufacturing issues reported outside the 14-day return period are handled under the applicable United Jewel craftsmanship warranty. Warranty coverage normally provides repair or replacement and does not create an automatic right to a cash refund.

Nothing in this policy limits any non-waivable rights available under applicable law.

7. NON-RETURNABLE ITEMS

The following items are not returnable:

  • Custom, personalized, or engraved products
  • Gift cards
  • Products clearly marked “Final Sale” or “Clearance” before purchase
  • Products purchased from a third-party retailer
  • Any product that does not satisfy the strict unused-condition requirements above

Discounted products remain eligible unless they were clearly marked “Final Sale” or “Clearance” before purchase.

8. EXCHANGES

Exchange requests are subject to the same 14-day request window and strict unused-condition requirements. Exchanges depend on product availability and are completed only after inspection and approval of the returned product.

9. PROOF OF PURCHASE AND POLICY COPY

A valid United Jewel order number or other verifiable proof of purchase is required.

A written copy of this Return & Refund Policy is available upon request by emailing hello@unitedjewel.net.

United Jewel is a brand of NEXUS COMMERCE CORPORATION. Return eligibility is determined after inspection at our Brooklyn, New York facility.