Frequently Asked Questions
Frequently Asked Questions
Yes ! All products sold on Unitedjewel.net are 100% authentic United Jewel timepieces and come with an official international warranty.
United Jewel watches are powered by reliable Japanese movements, including Seiko and Miyota automatic or high-precision quartz movements. Movement details are specified on each product page.
Yes. Once your order is shipped, you will receive a tracking number via email.
Most United Jewel models offer water resistance suitable for daily wear. The exact water-resistance rating is listed on each product page.
Every United Jewel watch includes a 2-year warranty covering manufacturing defects under normal use. Coverage and exclusions are explained in our Terms & Conditions.
The warranty covers manufacturing defects, including movement and internal components. It applies to the entire watch under normal use conditions.
Orders ship from Brooklyn, New York, United States. Please allow 1–2 business days for preparation before dispatch.
Free US shipping from Brooklyn, New York. Preparation takes 1–2 business days, followed by an estimated 2–4 business days in transit after dispatch — typically 3–6 business days in total. Tracking is provided after dispatch. See our Shipping Policy.
We offer free standard shipping within the United States. See our Shipping Policy for details.
Yes. Once your order is shipped, you will receive a tracking number via email.
Yes. If you are not satisfied with your purchase, you may request a return in accordance with our Return Policy.
Please contact us at hello@unitedjewel.net to initiate a return request.
Refunds are processed after the returned item is received and inspected. The refund will be issued to your original payment method.
For full details, please review our Return Policy page.
We accept all major credit cards and PayPal.
We are here to help.
📧 Email: hello@unitedjewel.net
📞 Phone:+1 (347) 208-5156
💬 Chat with us via Whatsapp
You can also contact us instantly by clicking the Chat button on our website.
For faster assistance, please include your order number in your message.
Yes , you can contact with us via link
💬 Chat with us via Whatsapp
You can also contact us instantly by clicking the Chat button on our website.
For faster assistance, please include your order number in your message.