Shipping Policy
Last Updated: October 15, 2026
United Jewel is operated by NEXUS COMMERCE CORPORATION, a U.S. corporation. U.S. orders ship from our fulfillment operation in Brooklyn, New York.
1. ORDER PROCESSING
Please allow 1–2 business days for order processing and packaging before dispatch.
2. USA SHIPPING
We offer free standard shipping on all U.S. orders — no minimum, no conditions.
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Shipping Method: Standard shipping
Estimated Transit Time: 2–4 business days after dispatch
Estimated total delivery time: 3–6 business days from order placement, including processing. Business days exclude weekends and public holidays. Delivery estimates are not guarantees and may be affected by carrier delays.
3. ORDER TRACKING
Once your order has been dispatched, you will receive an email containing your tracking number.
- Please allow 24–48 hours for tracking updates to appear in the courier's system.
- Customers are responsible for monitoring tracking and contacting the local courier if a delivery attempt is missed.
4. CUSTOMS & DUTIES
For U.S. Customers: All orders ship domestically within the United States. No customs duties apply.
5. LOST OR DELAYED PACKAGES
If your package exceeds the estimated delivery time significantly or if tracking has stalled:
- Check with your local post office or courier first.
- If they cannot locate it, please contact us at hello@unitedjewel.net.
We will assist you in resolving the issue. Please note that we cannot issue a replacement or refund for items marked as "Lost" until the courier investigation is concluded or the item is returned to us.
Have Questions?
Contact our team at: hello@unitedjewel.net
Phone: +1 (347) 208-5156
United Jewel / NEXUS COMMERCE CORPORATION